The information technology-business process outsourcing (IT-BPO) industry is expected to end the year with 1.2 million workers, just 100,000 shy of next year’s goal of hitting 1.3 million.
The industry is adding another 170,000 workers this year supported by the expansion of existing and establishment of new BPO companies.
Revenues in 2014 hit $18.9 billion and are expected to swell by another 15 to 18 percent before hitting $25 billion in 2016.
“We are on track to achieve these targets,” said Jose Mari Mercado, president of the Information Technology and Business Process Association of the Philippines (IBPAP).
Mercado said IBPAP has shortlisted companies which would craft a new roadmap for 2016 to 2022.
“In the two previous road maps, we looked at the global opportunities and looked at our capabilities as a country and identified how we can leverage on that opportunity and identify how we can move forward,” he said.
Mercado said the new roadmap will look at specific trends such as multi-language capabilities, opportunities to be offered by the Asean integration, among others.
Mercado also sees finance and accounting, IT and healthcare information as the growth areas in BPO.
The roadmap is targeted to be released before the middle of next year.
Voice services account for 69 percent of the total IT-BPO industry and employs two-thirds, about 700,000, of the entire industry.
IBPAP is hosting the 7th International IT-BPM Summit themed Harnessing Information, Powering Nations, Connecting the World, today and tomorrow at the Marriott Grand Ballroom, Marriott Hotel.
BPO industry to benefit from AEC
By Anonymous October 06, 2015/ http://www.malaya.com.ph/business-news/business/%E2%80%8Bbpo-industry-benefit-aec
The integration of Asean economies is yet another opportunity for the Philippines to offer information technology-business process outsourcing services to global companies expanding in the region, said Dan Reyes, chairman of the Information Technology and Business Process Association of the Philippines (IBPAP).
Reyes, in a press conference on the sidelines of the International IT-BPM Summit at the Marriott Hotel yesterday, said the free flow of talent within the region will also enable companies setting up global in-house centers or captives in the Philippines to develop multi-lingual skills and tap a rich pool of resources.
Jose Mari Mercado, IBPAP president, said companies which maintain global centers, say in Singapore or in Japan, may eliminate the need to maintain multiple centers in Asia and consolidate them in Manila since bulk of their operations are in Manila anyway.
But the challenge, Mercado said, is the Philippines lacks language capabilities.
“The opportunity is there from an attractiveness perspective, in terms of location. But the challenge is we don’t have the language capabilities,” he noted.
Mercado said the industry is working with the Commission on Higher Education in identifying what language the Philippines can focus on.
“If you look at the Asean languages, one of the potential advantages of Asean integration is if a company decides to put up its regional shared service facility in the Philippines and I need two Vietnamese agents and cannot find them here, the Asean integration should make it easier to put in two guys from Vietnam and work here. That’s one of the potential advantages of Asean integration,” Mercado explained.
Domestically, IBPAP is poised to release at the end of the month a new list of next wave cities to cultivate more sites on top of the tier 23 cities where BPOs are now located.The industry is seen to end the year with 1.2 million workers.